Frequent questions

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I just placed an order and I made a mistake or I want to cancel it. What I can do?

We are here to help you! 🙂

Write to us as soon as possible to our email: hello@becherrycosmetics.como indicating the order details and the modification you want to make so that we can do everything in our power, since if the order has already been sent or is being prepared, It will not be possible to make any modification to the content of the order or cancel it.

What happens if I receive my order and one of the products is wrong or damaged?

Write to us at telling us about your experience and attaching a photo of the damage to the product. We will take care of finding a solution!

Can I return or exchange my order?

You will find our returns policy at the following link: Return Policy . However, if you have any questions, you can write to us at We will be happy to help you!

What payment methods do you have?

Payment for your order can be made with Visa, Maestro, MasterCard, American Express, UnionPay, Apple Pay, Google Pay and PayPal.

To pay via PayPal , select this payment method and click “Finish order”. You will then be redirected to the PayPal page to proceed to payment.

We do not work cash on delivery.